Ross Express Wins First Logistics Management Quest for Quality Award in Company History.
Ross Express, a leading less-than-truckload (LTL) carrier, announced today the receipt of a Logistics Management Quest for Quality Award. The Quest for Quality Awards are the gold standard for customer satisfaction and performance excellence for carriers, ports, and logistics providers worldwide.
This is the first time in company history that Ross Express has received a Quest for Quality Award. Ross earned a spot in the Northeast/Mid-Atlantic Regional LTL category.
“We are so excited and extremely honored to have been selected for this prestigious award,” said Ross President, Steve Brown. “Our heartfelt thanks to our customers and shipping public for their votes. Thanks to our hard-working, dedicated and loyal staff for keeping the “mighty wheels of Ross Express” rolling daily and for holding our quality of service at the highest level. We are grateful to all!!”
Logistics Management’s (LM) Annual Quest for Quality Awards are the culmination of a six-month research project conducted by Peerless Research Group (PRG). For more than three decades, LM’s Quest for Quality Awards have been regarded in the transportation and logistics industry as the most important measure of customer satisfaction and performance excellence.
Ross Express sister companies PITT OHIO and Dohrn Transfer Company were also awarded Quest for Quality Awards in the Northeast/Mid-Atlantic and Western regional categories.
To determine the “best of the best,” LM readers—logistics, transportation and supply chain decision makers—rate carriers, third-party logistics (3PL) service providers and U.S. port operators strictly on the basis of service quality. One of the most notable elements about the Quest for Quality Awards is that it calls these shippers to vote in the genre of services in which they are customers; therefore, they vote for the providers that they believe have best delivered on quality service in specific niches.